TIP 1# BREATHE LIKE A YOGI to remain calm and collected. Breathing like a yogi, with slow inhalations through the nose and into your lower abdomen, feeling the air sieve through your throat and downwards, will help you stay centered and more in control physically and emotionally.
TIP 2# LISTEN REFLECTIVELY: People can get angry because they feel they’re not being listened to. If you’re in your head thinking about what you’re going to say next, then you’re not listening. Avoid reading into what the other person is saying, try to focus on what they’re trying to say rather than how they’re saying it.
TIP 3# WATCH YOUR MOUTH: Listen to your words as they come out of your mouth. Like this you can control what you say and how you say it better.
TIP 4# DON’T SHOUT: Never shout. If you shout, you will lose control and will find it harder to think clearly. You can also turn the argument into a shouting match rather than a constructive exchange.
TIP 5# NO EFFING: No matter how angry, sad, or frustrated you might feel, avoid insults. They’re the ultimate tool of the ignorant. They serve for nothing other than making the other person feel bad. And why would you want to make someone feel bad for no reason at all..?
TIP 6# LET IT COOL: Wait for the other person to steam down. In the majority of cases, one cannot maintain a level of aggression long enough to keep an argument burning. Sometimes the best thing to do is let things cool down.
TIP 7# LEAVE YOU EGO BACK IN SEGO: Do you want to be right, or do you want to be liked? Always try to aim for a win-win situation where everyone involved gets to get what they want and feel good too.